FAQs

Frequently Asked Questions

What if my purchase doesn't arrive as expected?

Orders placed Monday through Friday by 12:00pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00pm EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.

Do You Ship Internationally?

Please contact us using the chat feature and let us know where you want the watch shipped.  We try, but cannot guarantee that we can ship to you.

How Long Will It Take To Get My Package?

It may take up to 14 days to get your watch.  In most cases it will be 2 – 3 days however.

What Payment Methods Are Accepted?

We accept payment via Stripe, and Paypal, and Bank transfers.

Is Buying On-Line Safe?

Your data is protected by the merchant processor, and we do not share any details with any third part.

How do I place an Order?

Add the watches you want to the shopping cart, and then checkout.  If you have any problems, or have questions, use the chat feature at the bottom of the page.

How Can I Cancel Or Change My Order?

You can cancel or change your order up to the point of shipping.

Do these smartwatches have automatic fall detection?

After years of research and testing, we've determined that automatic fall detection is simply not accurate enough when it comes to devices being worn on the wrist. Having fall detection on the watch would trigger numerous alarms throughout the day and felt that it wouldn't provide the right user experience.

Can I talk into the watch?

Yes. The SOS watch has both a built-in speaker and a built-in microphone, so the user can have 2-way communication with a loved one, or communicate with emergency services, or our monitoring center.

Does the smartwatches have GPS tracking?

Yes. The SOS Smartwatch is equipped with GPS.  Loved ones and caregivers can track the location of the watch on the mobile phone companion app.

In the event that you are using our monitoring service, we will also be able to assist with location tracking.